Cases That Haunt Us: How to React, Rebound and Recover from Clinical Failures

LECTURE PRESENTED BY DR. MARK E. HYMAN, DDS, MAGD
 

COURSE OVERVIEW
Don’t deny it! Admit it! Every one of us has experienced clinical failures. Whether you have made a minor misjudgment or totally face-planted, this course will take you through the journey on how to overcome clinical failure by teaching best practices for reacting, rebounding and recovering the potential lost patient.
 
LEARNING OBJECTIVES
At the end of this course, attendees should be able to:
¦ Discuss a patient’s “wants and needs” to minimize misunderstandings and create a first-rate experience
¦ Engage the entire team for a higher level of case acceptance
¦ Obtain the necessary evidence for predictable case presentations
¦ Confidently diagnose, document and deliver appropriate care to recover from clinical mishaps
 
 
 
DR. MARK E. HYMAN is a renowned dentist from Greensboro, NC and a public speaker whose work is characterized by his warmth, enthusiasm, sense of humor and passion for dentistry. As an accomplished seminar speaker, he has lectured throughout North America and Europe at every major dental meeting. Dr. Hyman has earned national and international recognition for his seminars. Since 2001, Dentistry Today magazine has selected Dr. Hyman as one of the top speakers in dentistry. After 32 years in private practice, he currently serves as an Adjunct Full Professor at the UNC Adams School of Dentistry.