Welcome to the NEW Small Business Seminar and Step 2 in the New Member Learn. Connect. Grow. Event Series!

Chamber Learn. Connect. Grow.
Chamber's CONNECT Program
Speaker: Brittany Cartwright, Vice President of Business Development, Palm Beach North Chamber of Commerce
All current members are provided with a complimentary Best Practices Training session; members receive information about how to best activate their relationships in the Chamber. In addition, we review the various ways members can engage with our Chamber to ensure they are capitalizing on their membership.


Better Business Bureau Serving Southeast Florida & the Caribbean
Key McKay


Investing in Integrity: A Roadmap for Building a Credible Brand in 2026 
In 2026, business success is no longer about who has the loudest marketing—it’s about who is the most trusted. As AI-generated content and digital noise reach an all-time high, consumers are retreating to brands that offer transparency, human connection, and proven reliability. Trust has become the new currency that determines conversion rates, customer loyalty, and long-term growth.
Join the Better Business Bureau for an interactive Business Strategy Session designed specifically for the modern small business. We will move beyond the “watchdog” label and explore how to use the BBB’s tools as a strategic growth engine.

In this session, you will learn:

• The 2026 Trust Audit: How to evaluate your brand’s “Trust IQ” in a marketplace shaped by AI and shifting consumer expectations.
• Reputation as Revenue: Practical strategies to turn reviews, ethical standards, and transparency into a measurable competitive advantage.
• The Credibility Roadmap: A step-by-step guide to positioning your business as the “safe bet” in the Palm Beach North community.
• Scaling with Integrity: How to leverage BBB Accreditation and resources to protect your brand from scams while accelerating growth.

 

Key McKay

Business Networking Specialist | BBB Serving Southeast Florida & the Caribbean
Key McKay is a Business Networking Specialist for the Better Business Bureau® Serving Southeast Florida and the Caribbean. With a deep focus on the Palm Beach and Treasure Coast regions, Key oversees community relations and strategic partnerships, acting as a vital liaison between the BBB and the local business ecosystem.
A firm believer that "trust is the ultimate currency," Key specializes in helping small business owners move from transactional interactions to sustainable, relationship-based growth. At the BBB, she is dedicated to advancing marketplace trust by providing entrepreneurs with the tools, standards, and visibility they need to scale with integrity.
As a serial entrepreneur who has built multiple small businesses from the ground up and served as a consultant to both local startups and global corporations, she brings a unique dual perspective to the stage. This background—navigating both the "hustle" of small business ownership and the systems of corporate leadership—allows her to provide a practical, motivating roadmap for growth. Key is dedicated to helping South Florida leaders move past the noise to build a "reputation that converts," ensuring they are equipped to thrive and protect their brand in an increasingly complex marketplace.



Photo Release Policy:
By attending this event, you hereby give the Palm Beach North Chamber of Commerce, their assigns, licenses, and legal representatives the irrevocable right to use, at no cost, your name (or any fictional name), picture, portrait, photograph, visual, and/or voice recording and likeness, in all forms and media and in all manners, including photo, film, audio, video, and all social media representations, for nonprofit, public or educational purposes, and waive any right to inspect or approve the finished product, including written copy that may be created in connection therewith, and any claim or right to compensation for such use.
 

Event Cancellation Policy: A notice of cancellation must be received by e-mail within 48 hours (2 business days) prior to the event. NO verbal cancellations will be accepted. Cancellations under 48 hours prior to the event, will NOT receive event credit in order to solidify attendance numbers with the event venue. All cancellation notices received BEFORE 48 hours (2 business days) prior to the event will be given an event credit of equal value. Event credits will be applied upon request and are good for up to 1 year from the purchase date. There are NO REFUNDS.

NOTE: Premier Events (ArtiGras Tickets / Loggerhead Triathlon Registrations) and Special Events (The Leadership Awards Dinner / Holiday Mixer / Business 2 Baseball / Golf Classic) do not qualify for an event credit upon cancellation. Contributions or gifts to the Palm Beach North Chamber of Commerce are not deductible as charitable contributions for federal income tax purposes.