Visitor Services Supervisor

Posted: 05/07/2023

Full Job Description:

  • On site duties
    • Available for site matters, engaging with visitors during the day
    • Answer general questions phone line
    • Point of contact for docent’s concerns about weather, temperature, wind, emergencies, unruly guests, etc.
    • Formally and informally gather visitor feedback about their experiences at the Lighthouse through surveys, comment cards, etc.
      • Continuously develop procedures to better welcome visitors to the Lighthouse and improve docent-visitor interactions
      • Make themselves available to visitors to handle visitor complaints, inquiries, and other visitor services tasks on site
    • Assist with major events, such as Rendezvous at the Light, Family Adventure Day, and Wild & Scenic Film Festival
  • Gift Shop duties:
    • Open and close the gift shop and registers, reconcile end of day deposits
    • Restocking and reordering of merchandise
      • Become fluent in the Altru system for receiving merchandise, updating inventory, updating pricing
      • Adhere to the gift shop ordering budget
      • Introduce new (mission based) items
      • Regular merchandising in the gift shop to keep a fresh look, assessing layout, and making changes as needed
      • Develop & maintain relationships with vendors and potential vendors
    • Assist docents on registers
    • Train new docents on registers as needed
    • Expand Online Store offerings
  • Membership
    • Work with Fundraising Manager to improve the Membership Program, including increasing membership base, sales incentives, and member events