Full Job Description:
- On site duties
- Available for site matters, engaging with visitors during the day
- Answer general questions phone line
- Point of contact for docent’s concerns about weather, temperature, wind, emergencies, unruly guests, etc.
- Formally and informally gather visitor feedback about their experiences at the Lighthouse through surveys, comment cards, etc.
- Continuously develop procedures to better welcome visitors to the Lighthouse and improve docent-visitor interactions
- Make themselves available to visitors to handle visitor complaints, inquiries, and other visitor services tasks on site
- Assist with major events, such as Rendezvous at the Light, Family Adventure Day, and Wild & Scenic Film Festival
- Gift Shop duties:
- Open and close the gift shop and registers, reconcile end of day deposits
- Restocking and reordering of merchandise
- Become fluent in the Altru system for receiving merchandise, updating inventory, updating pricing
- Adhere to the gift shop ordering budget
- Introduce new (mission based) items
- Regular merchandising in the gift shop to keep a fresh look, assessing layout, and making changes as needed
- Develop & maintain relationships with vendors and potential vendors
- Assist docents on registers
- Train new docents on registers as needed
- Expand Online Store offerings
- Membership
- Work with Fundraising Manager to improve the Membership Program, including increasing membership base, sales incentives, and member events
