Job Title: Regional Operations Manager
Job Type: Full Time
Location: Hialeah, Florida
Job Overview:
Our Client is seeking an experienced Regional Operations Manager to oversee and optimize the performance of multiple franchise locations across Broward County and Miami-Dade County. This role is ideal for a retail professional who thrives in a growth environment and can effectively manage operations while supporting rapid expansion from 1 to 4 stores by year-end.
They are looking for a fast-paced, detail-oriented, tech savvy person who can quickly identify, test, and price electronics for customers.
They are seeking a Regional Operations Manager for South Florida operations. This person will be great with people, have consumer electronic knowledge, will be able to negotiate fair pricing for new, used, and broken electronics, while fostering relationships with customers.
Compensation and Benefits:
- Base Salary: $70,000 - $100,000 depending on qualifications and experience.
- Performance-based bonuses tied to regional metrics
- Benefits package including health insurance and retirement planning
- Vehicle allowance or company vehicle for multi-store travel
- Professional development and training opportunities
Key Responsibilities:
Multi-Store Operations Management
- Oversee daily operations across all franchise locations in assigned regions (Broward County and Miami-Dade County)
- Ensure consistent implementation of operational standards and procedures
- Monitor store performance metrics including sales, inventory turnover, and profitability
- Coordinate and support the opening of 3 new store locations by year-end
- Supervise and support store-level employees across all locations
- Recruit, train, and develop staff for new store openings
- Conduct regular performance reviews and provide ongoing coaching
- Ensure adequate staffing levels and coverage across all locations
- Oversee the used technology purchasing process across all stores
- Ensure proper product evaluation, testing, and pricing procedures
- Monitor inventory levels and coordinate transfers between locations
- Implement and maintain product registration and tracking systems
- Maintain high customer service standards across all locations
- Monitor and improve customer satisfaction metrics
- Ensure competitive pricing strategies are implemented consistently
- Address customer escalations and complex transactions
- Support franchise expansion planning and new store setup
- Identify opportunities for operational improvements and cost savings
- Collaborate with franchise owner on regional marketing initiatives
- Analyze market trends and competition in the used tech retail space
- Ensure all locations comply with franchise standards and local regulations
- Maintain accurate reporting on sales, inventory, and operational metrics
- Coordinate with franchise support systems and corporate requirements
- Manage cash handling procedures and loss prevention protocols
Qualifications:
- With 3-5 years of retail management experience, preferably with multiple locations
- Experience in electronics, mobile device, or technology retail preferred
- Previous experience with franchise operations or chain retail management
- Demonstrated success in opening new retail locations
- Bachelor's degree in Business, Retail Management, or related field preferred
- Retail management certification or equivalent experience
- Valid driver's license and reliable transportation for multi-store travel
- Must be well spoken (English) Bilingual Spanish a major plus.
- Leadership: Proven ability to manage and motivate teams across multiple locations
- Operations Management: Strong understanding of retail operations, inventory management, and P&L responsibility
- Technology Proficiency: Comfortable with POS systems, inventory management software, and basic device troubleshooting
- Business Acumen: Understanding of retail metrics, pricing strategies, and customer acquisition
- Communication: Excellent verbal and written communication skills for team coordination and customer relations
- Problem-Solving: Ability to quickly address operational challenges and implement solutions
- Must have excellent electronics knowledge to understand business operation and success.
Working Conditions & Requirements:
Travel & Schedule
- Regular travel between store locations within assigned regions
- Flexible schedule including evenings, weekends, and holidays as needed
- Approximately 60% of time spent in field visits, 40% in administrative/planning activities
- Ability to stand for extended periods and lift up to 25 pounds
- Comfortable handling various electronic devices and equipment
- Ability to work in fast-paced retail environment
- Opportunity to grow with expanding franchise operations
- Potential for additional regional responsibility as franchise expands
- Development opportunities in franchise operations and business management
- Performance-based advancement within the franchise system
- Regional sales growth and profitability targets
- Successful opening and integration of new store locations
- Employee retention and satisfaction scores
- Customer satisfaction and retention metrics
- Operational efficiency and cost management improvements
